Frequently Asked Questions

Ability8 is an app that helps individuals and families of people with a disability to manage their care needs in one central location.

You choose what information you want to share with your circle of support (support workers, healthcare providers, family members, or friends) to ensure continuity of care and help self-manage your NDIS plan.

​When you invite users to your Ability8 account, they'll be able to create their own unique login.

But don’t worry, you have full control over what they can see and do. With just a few clicks, you can turn on or off a wide range of user permissions.

You get free, unlimited access to all the tools and features available in your chosen Ability8 plan. It's the perfect way to experience how our platform can help you.

Yes! We offer a free introductory training session (via video call) to help you learn how to set up and use Ability8 for succession planning, invoice management, and staff management.

Training packages can also be purchased from $65/hour.

We ask for credit card or PayPal information to ensure that we have real people signing up to our platform.

It also allows us to provide a seamless experience when your paid subscription is activated at the end of your free 30-day trial.

Card verification is a strong first-line defence against potentially fraudulent cards, and ensures that the credit card number provided is associated with a valid, open account, and charged successfully.

Braintree (the company that handles our online payments) verifies credit cards by running a $1 authorisation, and then automatically voids the charge.

The void request is sent immediately following the card verification, however there can be a delay with some banks acknowledging the request. This can result in a temporary $1 charge on your statement. Unfortunately, this is a mandatory banking requirement and it's not something we can control.

If you're concerned about a $1 verification charge on your statement, please call your bank and ask them to remove the charge. The bank can update your statement accordingly.

Alternatively, if you don't want to contact your bank, simply wait a couple of days for the void process to be completed by your bank and check your bank statement again.

After your 30 days are up, you’ll become a paid subscriber to the Ability8 plan that you selected when registering for your free trial. Charges will vary according to the plan, add-ons, and the billing cycle you choose.

Technically, yes—but it’s not an ideal way to manage your or your loved one's care plan. The content and pages you create within one account are private and exclusive to that account—so it’s not something we recommend.

We are a completely independent, family-run company.

As parents of a child with severe disabilities, we created Ability8 to help us manage our child's support team and NDIS plan.

We've undertaken comprehensive industry consultation to understand the needs and wants of people with a disability and their primary carers and families regarding NDIS plan management.

Our priority is always the outcomes of people with a disability, and we're not aligned with any service providers.

When we started Ability8 in 2018, we specifically designed it to meet the needs of families caring for loved ones with a disability to make it easier to manage everyday life.

Because of this, we’re conscious of keeping the costs manageable and affordable for our customers.

That's why we offer three different plans at different price points.

Yes. You have exclusive access to your data in Ability8. No one else can access your data without you inviting new users and granting permissions.

Ability8 is built on the same secure development platform as the NDIS app. We're also recognised as a Digital Service Provider with the ATO. We meet their operational security framework (including 2FA) and legal requirements of storing your data for five years.

We take all reasonable steps to protect the confidentiality of personal data and don't knowingly share any personal information with any third parties other than our service providers.